I am motivated, resourceful, and dedicated to making a positive impact and helping the organization achieve success. I am positive that my experience as Customer Service Representative and IT skills will be a great value-add to your team
About me
As a dedicated and fast learner, I excel in adapting to any environment and possess excellent organization skills, allowing me to effectively manage the installation, configuration, and maintenance of software, hardware equipment, and network security with a focus on delivering exceptional customer service. With my strong motivation and ability to quickly grasp new concepts, I am confident in my ability to provide top-notch support and ensure seamless operations in any IT environment.
Education
Bachelor’s Degree in Information Technology
- Network Infrastructure
- Cybersecurity and Digital Forensics
Oklahoma State University Institute of Technology – Okmulgee, OK
Ivy Tech
Skills
Hard
- Assembly, Maintenance, and Troubleshooting hardware.
- Networking & Hardware: Cisco routers and switches, Network protocols
- Install and upgrade software.
- Software & Tools: Microsoft Office Suite (Outlook, OneDrive, Teams, SharePoint), Visio Studio, Active Directory, Office 365, VPN, and Libre.
- Automation: Puppet.
- Operating Systems: Microsoft Windows (7,8, Vista, and 10), Windows Server 2016, Mac OS, and Linux (Ubuntu & Debian).
- Relational Databases.
- DBMS – MySQL
- HTML, CSS, and basic knowledge on the following: Visual Basic, JavaScript, Java, and Python.
- Installation, Debugging, Microsoft Office, VMWare, ESXi, and vSphere.
- Network administration protocols.
- Routing Protocols, VLANs, RJ-45, & Fiber cabling.
- SaaS Implementation.
- Linux and Windows security configurations.
Soft
- Active listening
- Emotional Intelligence
- Self control
- Use of positive language
- Adaptability
- Time management
- Empathy
- Problem solver
- Decision making abilities
- Attention to detail
- Teamwork
- Communication
- Continuous learning
Experience
Claim Specialist
March 2026 – Present
Investigate and manage subcontractor claims, ensuring compliance with laws and policies to assess liability and pursue recovery through negotiation. Responsible for managing Spanish-language claims as needed, advancing claims through the appropriate process or closing them after conducting an investigation. Ensure timely and accurate claim handling while contributing to the overall efficiency of success of the team.
Guest Service Representative
March 2019 – April 2026
As a hotel front desk operator, my responsibilities will include managing guest sensitive data with the utmost care, training new staff on the Opera PMS software to ensure seamless operations, and handling guest accommodation adjustments with efficiency.
Additionally, I will be responsible for maintaining and troubleshooting the computer network and software, as well as ensuring that security software is properly installed on all computers to prevent data breaches and protect our systems.